Comments on: Freeview EPGs – A brief history http://www.agm.me.uk/blog/2010/07/freeview-epgs-a-brief-history.php The blog of a person who can not think of a good tagline Wed, 25 Jan 2012 21:21:56 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andy http://www.agm.me.uk/blog/2010/07/freeview-epgs-a-brief-history.php/comment-page-1#comment-3610 Andy Mon, 12 Jul 2010 14:23:40 +0000 http://www.agm.me.uk/blog/?p=1030#comment-3610 The fact that an EPG can just be switched off seems very unfair to me. As a consumer I would consider the EPG an integral part of the box and therefore something that I have paid for when I bought the box after deciding not to buy the cheaper one without the EPG. Surely a contract that covers a major bit of functionality like this should not be allowed to just run out! Got very cross about this, made phone calls, sent emails, signed the petition and then spoke to Consumer Direct who told me to speak to my retailer who (brilliantly) have given me refund (after nearly 5 years!). Don't know if the agent just liked the sound of my voice or if there is a recognised cock-up here which they can sort out with Inverto/Inview. Anyway, now looking for an alternative. Will probably add £100 to my refund and get something like the Humax HDR or the 3view box. Something with a Freeview stamp on the front aught to help avoid this sort of problem in the future. The fact that an EPG can just be switched off seems very unfair to me. As a consumer I would consider the EPG an integral part of the box and therefore something that I have paid for when I bought the box after deciding not to buy the cheaper one without the EPG.

Surely a contract that covers a major bit of functionality like this should not be allowed to just run out!

Got very cross about this, made phone calls, sent emails, signed the petition and then spoke to Consumer Direct who told me to speak to my retailer who (brilliantly) have given me refund (after nearly 5 years!). Don’t know if the agent just liked the sound of my voice or if there is a recognised cock-up here which they can sort out with Inverto/Inview.

Anyway, now looking for an alternative. Will probably add £100 to my refund and get something like the Humax HDR or the 3view box. Something with a Freeview stamp on the front aught to help avoid this sort of problem in the future.

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