I am pleased your experience has been better than most, and with only one major drop out over the last week – this seems a much better experience that I had. I don't agree that all the negative reviews are demanding customers, just people who want honesty and transparency.

To add to my own previous comment, I would like to draw attention to the following positive review for ukhost4u written by David Paul Hughes of http://www.hughes.eu.com;

http://yfrog.com/j3davidpaulsreviewofukhosp

The owner of ukhost4u is Paul Hughes, who also owns http://www.hughes.eu.com!

This is just one reason why I do not trust ukhost4u or any positive reviews about it.

I also think that there are many times when we the customers must be a right pain in the arse to people providing services. I must admit that when i see people choosing Windows Business models then I just think they ask for all the problems they are inevitably going to get. But this is my point and I will stress it again.

Yes, I have had issues with UKHost4U, yes I have had problems with my service BUT (and it is a really big but) as we have worked through these issues and established a relationship I cannot say that I can get a better service elsewhere (and I have run other test models).

Further, I would actually say that the customer service I receive now is just perfect. I am very, very happy with how we communicate and also they are actually 98% of the time responding with real impressive speed.

So what my point is I suppose is that as customers we have high expectations of receiving this service, this response or that response. We often berate (I know I am guilty of this) services when they don't snap to attention when I need them. But in the real world we are all doing one job or another, other than the outright criminals nobody actually wants to perform badly. So here in blog world we can complain and slag off services without any real exercise of balance or judgement. As an historian by training and practice I know the importance of rigour and sources, blogs have neither.
They are simply matters of opinion.

The fact that I have taken my time to come back here and write again, especially as we suffered a huge dropout yesterday, is my expression of my faith in UKHost4U. And believe me guys, if I didn't have good experience WORKING WITH them then I would be out here nailing their arses to the nearest cross.

Jack Adams
Founder and Project Leader
HumanRightsTV

We had issues, bad issues at times and in the end we choose UKHost4U as the best of a bad bunch. However, as we worked around issues and worked with the support team things got better and better.

We have been with them for four years now and yes there are issues and problems occasionally but their customer support response has just been impressive. I cannot say anything other than that. The team are friendly, they are helpful and, most importantly, on occasion when one member has got something wrong or not quite right another member of the support staff have corrected such issue promptly.

I understand the complaints about hosting provision. My God our other two choices of pilot were a truly awful experience. In addition I am currently fighting with Virgin media to get a service installed and their customer service is an incarnation of one of the layers of the abyss. I am sick to the back teeth of being treated badly by so called customer support. Hanging's not good enough for most of them but that, in all honesty, is not how I feel about UKHost4u.

Jack of HumanRightsTV

I have found UKhost4u provide very poor uptime. When a cancelled my trial subscription, the owner still took the money from my Paypal, and refused to refund. In the end Paypal refunded the money after I went through the dispute resolution process.

The reason why I would leave a bad review is because I don't trust the owner, and I found his service to be below standard.

In the world where everything is online, and especially when dealing with Internet savvy customers, the last thing a business should do is make the client feel ripped off.

I run an Internet business, and realise that the answer to negative publicity is not to spend hours writing good review for yourself, or wondering whether the competition is making up bad reviews, but to look at the bad reviews as a key to understanding what will make the business better.

I confess I am more dubious of positive than negative comments because of why they come in. If I have trouble with a service then I hit the search engine to see if I am alone. I rarely do this for services that I do not have a problem with. Naturally I do come across services that have done well for me and I comment positively as you have done here.

I do get a lot of comments on my blog from companies blatantly trying to get a link to there competing service, and I do tend to treat these as spam and remove them, but in all honesty the server market is so crowded at the moment I seriously doubt UKH4U would be targeted by a competitor trying to disparage them. They are just not important enough.

Please note that I have not deleted any comments here and I merely suggest that not leaving a comment anonymously will give your words more credibility.

As this seems obligitory to be taken seriously; I will confirm that I am not employed by nor am I affiliated with UKHost4U. One of my many websites hosted with them is black country caravans if you'd like to validate this (although I'm not sure how you would…?).

It's interesting that positive remarks always get accused of being written by the company in question, but noone ever suggests that negative comments / posts could be written by competitors.

I find the sites I host with them to be speedy (unlike some others I've tried) with minimal down time.

I think the trouble with blogs like this is that people generally only put finger to keyboard when something is wrong and seldom when everything is rosey, which is most of the time. We don't live in a perfect work and anyone who thinks we do is a little misguided.

My experience is that most companies, in general, try to do their best by their clients but nobody is perfect – are they – and only a fool would expect them to be.

When reading complaints such as these is always wise to remember your only hearing one side of the story and to keep an open mind. Chances are that the people working at these companies are probably never going to see these blogs and will not have the opportunity put their side of the case.

Oh and before anyone accuses me of working for UKhost4U – I do not, nor do I work for any other company of a similar nature.

Jo Dalry

Our site went down again today for the umteenth time!

They are cheap sure but as the old adege goes 'you get what you pay for'…Rubbish